Refund Policy

At Skyallianz, we understand that plans change sometimes. Our refund policy has been thoughtfully drafted to bring clarity and flexibility in maintaining order in the management of your bookings. Please take a minute to go through the following information carefully.

Important Notice

Cancellations due to any unforeseen circumstances, such as natural causes, political unrest, or visa refusals, will be non-refundable. Additionally, your baggage allowance and any additional costs pertaining to baggage will be as per the rules of the airline carrier, depending upon the class in which you travel.

Cancellation Policy

If you are canceling a booking or package, please inform us over the email. Depending on the days before your departure, a cancellation charge will apply to each booking per passenger. Here are the details of charges:

• 30 days or more before departure: 25% of the package price + airfare (subject to airline rules).
• 20 to 30 days before departure: 50% of the package price + airfare (subject to airline rules).
• 15 to 20 days before departure: 75% of the package price + airfare (subject to airline rules).
• 7 to 14 days before departure: 100% of the package price + airfare (subject to airline rules).
• No-show (failure to board): 100% of the package price + airfare (subject to airline rules).

Please note that higher of cancellation charges or deposit amount paid at the time of booking will be levied. USD 75 per person extra service fee will be applicable.

Amendment Fees

If you wish to make any changes or amendments to your booking, an amendment fee of USD 80 per person will apply. Any additional costs resulting from changes in airfare, hotels, or other services will also be charged.

Refund Processing Time

Refunds will be processed in line with the terms of your booking and the specified policies of the relevant providers. The actual reflection of the refund in your account could further take variable periods, as it depends on the means of payment used and bank processing. Please note that for airline-related refunds, this period may vary due to the varying policies that different airlines have concerning processing times.

Non-Refundable Services

There are some services where no refund will be provided, and it will depend on the provider’s own cancellation policy. These services include:

• Group bookings
• Hotel reservations
• Travel Insurance

Please note that for these services the specific terms and conditions outlined at the time of booking are applicable. No refunds of these components will be made once booked even if other parts of the package are cancelled (unless otherwise specified).

Partial Refunds

In certain situations, you may be eligible for a partial refund, depending on the specific terms of your booking and the cancellation policies of the service providers involved.

Partial refunds may apply in cases such as:

• Unused portions of a travel package
• Modifications made to a booking that results in a reduced overall cost

To determine your eligibility for a partial refund, please refer to the cancellation policies outlined in your booking confirmation or contact our customer service team for assistance.

Third-Party Supplier Policies

When you book services with Skyallianz, you also sometimes have third-party suppliers whose policies actually apply to certain parts of your travel. These include airlines, hotels, car rental companies, and activity providers, among others. Please acquaint yourself with their respective policies regarding cancellations, changes, and refunds, as these might be different from our own.

Force Majeure

In the event of any case of force majeure, including natural calamities, political turmoil, or any other event beyond our control, Skyallianz shall not be responsible in the event of cancellation, rescheduling, or alteration of travel plans. These third-party suppliers themselves will have some policies in such circumstances that may affect your booking. It is recommended to go through such policies and get in touch with us for support where you need clarification.

Travel Destinations Disclaimer

While most travel, including journeys to international destinations, occurs without incident, some locations may carry a higher level of risk. We strongly encourage travelers to consult government-issued travel prohibitions, warnings, announcements, and advisories before making any travel arrangements, especially for international trips.

By offering travel services to specific destinations, we do not guarantee that such travel is advisable or free from risk. Skyallianz is not liable for any damages or losses that may occur as a result of traveling to these locations.

Contact Us

For any questions or further clarification regarding our refund policy, please feel free to reach out to our support team. We are here to assist you with any concerns you may have.